Disclaimer & declaration of privacy

Disclaimer
The content of this website can not be used or multiplied without prior consent of Mediclinic. Mediclinic does not accept any responsibility for damages caused by the use of, or by information posted on www.mediclinic.be. The goal of this website is to provide you with a clear and scientifically based overview of the medical techniques that can be used for aesthetic, plastic surgery and dermatology. On this site you will find the possibilities and advantages of the most relevant techniques, as well as its limitations and risks. This last information is just as important to be able to offer you a safe, comfortable and customized treatment that meets your expectations.
Since it is very important to inform and advise you correctly, several topics are covered extensively on this website. This information can however never replace a personal consultation with your physician.
 
Declaration of Privacy
Mediclinic bvba, established in Bogaardenstraat 49c, 3050 Oud-Heverlee, is responsible for the processing of personal data as mentioned in the Declaration of Privacy.

Camera surveillance
Mediclinic bvba tries to create a safe environment for patients, visitors and employees. Our internal security service uses security cameras for this purpose. The security cameras are located in publicly accessible areas, as well as non-publicly accessible areas. The legally required icon for camera surveillance is clearly visible and informs you of the fact that you are being filmed. The footage will be stored for 30 days. The access and the use of this footage is limited and in line with the current privacy laws and the principles of data protection. The footage will be transferred to the police in case of a violation of any laws or suspect situation

Contact information:
https://www.mediclinic.be. Bogaardenstraat 49c – 3050 Oud-Heverlee
Wim De Maerteleire is the Functionary Data Protection for Mediclinic bvba. He can be reached on the following email address : privacy@mediclinic.be
 
Personal data that we process
Mediclinic processes your personal data because you use our services and/or because you provide us with this information. Below you will find an overview of the personal data that we process:

  • First and last names
  • Sex
  • Address
  • Telephone numbers
  • Email address
  • Other personal data that you actively provide, either through correspondance or via the telephone

Specific and/or sensitive personal data that we process
Our website and/or services do not have the intention to collect data on website visitors under the age of 16, unless they have the consent of their parents or guardian. Unfortunately we can not check the age of our website visitors. We advise parents to stay informed on their children’s online activity, as to prevent the acquisition of personal information about minors without parental consent. If you are convinced that we have acquired personal data about a minor without consent, please contact us on privacy@mediclinic.be and we will remove this information.
 
For what purpose and on what basis do we process personal data?
Mediclinic bvba processes your personal data for the following purpose:

  • To contact you via mail, text message, telephone or regular post
  • To send you a reminder for your next appointment
  • To move an appointment
  • To contact you in case of a recall
  • To send you our newsletter (only if you have provided us with this information)
  • To send you a letter, prescription, etc.
  • Mediclinic analyses your behaviour on our website in order to improve the website and to align our treatments and products to your preferences.

 
How long do we keep personal data?
In the medical sector personal data is generally saved for a period of 30 years.
 
Sharing personal data with others
Mediclinic bvba does not sell your personal information and will only share this information with others in case it is necessary for the execution of your treatment or to comply with a legal requirement.
 
Cookies, or comparable techniques, that we use
Mediclinic bvba only uses technical and functional cookies. We also use analytical cookies that do not invade your privacy. A cookie is a small text file that is saved on your computer, tablet or mobile phone when you first visit a website. The cookies that we use are necessary for the technical operation of our website and your ease of use. They make sure that the website works properly and remember your preferences. They also enable us to optimise our website. You have the possibility to change the settings of your internet browser to ensure that your computer doesn’t save cookies. You can also choose to remove all information previously stored through your browser settings.
 
Reviewing, changing or removing personal data
You have the right to review, change or remove your personal data. You also have the right to withdraw or object your consent to process your personal information. At all time you have the right to request your personal data file to be sent to you or any other organisation. For any request regarding your personal data, please send an email to privacy@mediclinic.be. To make sure that this request comes from you, we kindly ask you to include a copy of your ID card. Please make sure that your photograph, your ID card number as well as your national registration number is blacked out on this photocopy, for the protection of your privacy. We will respond as soon as possible, within 4 weeks. Mediclinic bvba would also like to point out that you have the possibility to file a complaint with the Commission for the protection of your privacy via email: commission@privacycommission.be or through their website: http://www.privacycommission.be/
 
How we secure your personal data
Mediclinic bvba takes the protection of your personal data very seriously and takes all necessary measures to avoid abuse, loss, unauthorized access, unwanted publication or unauthorized change of this information. If you are under the impression that your data is not well secured or if there are indications of abuse, please contact us at privacy@mediclinic.be.